Valley Plug Kush Refund & Returns Policy

Last Updated: January 2026

At Valley Plug Kush, we prioritize customer satisfaction by providing high-quality products and reliable service. This Refund & Returns Policy explains how we handle issues such as damaged items, missing products, incorrect orders, and delivery concerns.

Refund Policy for Damaged, Missing, or Defective Items

We offer refunds or replacements if:

  • Items are missing from your order

  • Products arrive damaged or defective

  • Vape pens or cartridges are non-functional

To request a refund or replacement, contact us within 48 hours of delivery with:

  • Order number

  • Description of the issue

  • Photo or video proof

Approved requests may receive:

  • Full refund

  • Replacement product

  • Store credit

Cannabis Products Return Policy

Due to safety and legal regulations:

  • All cannabis sales are final

  • Opened, used, or tampered items cannot be returned

Non-Cannabis Items Returns

Accessories and merchandise may be returned if:

  • Unused and unopened

  • Requested within 7 days of delivery

Wrong or Incorrect Orders

If you receive the wrong item:

  • Contact us within 48 hours

  • Keep item unopened and in original packaging

We will replace the item or issue store credit at no cost.

Vape Product Issues

For faulty vape pens or cartridges:

  • Contact support immediately

  • Provide proof (photos/videos)

  • Keep the product for review

Shipping & Delivery Issues

We are not responsible for:

  • Incorrect shipping details

  • Missed deliveries

  • Lack of valid ID

If the carrier is at fault, we will investigate and may issue a refund or store credit.

Non-Refundable Items

  • Opened cannabis products

  • Sale or promotional items

  • Gift cards

  • Perishable goods

How to Request a Refund

Email: sales@valleyplugkush.com

Phone: 818-581-2644

Include:

  • Full name

  • Order number

  • Issue description

  • Proof (images/videos)

Store Credit Terms

  • Valid for 30 days

  • Not redeemable for cash

Order Cancellation

  • Allowed before shipping (full refund)

  • Not allowed after shipment unless eligible

Policy Updates

Valley Plug Kush may update this policy at any time.